Return Policy

At Sohal Electric Works, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns
  • You may return most new, unused items within 5 days of delivery for a full refund.
  • Items must be returned in their original condition and packaging.
  • Certain products (e.g., welding machines, resistance heating, metal gathering) may not be eligible for return. See product listings for specific return eligibility.

Return Process

To initiate a return:
  1. Contact us at mail@sohal.org or +91-9815703366 with your order number and reason for return.
  2. We will provide you with return instructions and a return authorization if applicable.
  3. Ship the item back to us within 3 days of receiving the return instructions.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7 business days.
  • Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

    • Exchanges

    If you received a defective or damaged item and need to exchange it for the same item, please contact us at mail@sohal.org

    Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs. 5000.

    • Contact Us

    If you have any questions about our return policy, please contact us:

  • Email: mail@sohal.org
  • Phone: +91-9815703366
  • Hours: [10:00 to 17:00 & Time Zone +5:30]

    • For 2025-2026